Privacy Policy

1. Information on your device

Favorites, display and advertising preferences, and the facilities, visit dates and experience times in Memories are stored on your device. Memories records are not automatically sent to our server, and there is no automatic cloud sync. You can export and restore backup files and share records as images. If you save or share exported files or images using cloud storage, social media or another service, that service’s terms and privacy policy apply.

Alert selections are separate from favorites. Alert facilities and settings are also sent to the server to deliver notifications. OS backup and restore follow the OS provider's settings and specifications.

2. Notifications and Live Activities

To deliver alerts, save preferences and prevent duplicate delivery, we send and store an installation identifier, notification token, selected park and facilities, language, alert frequency, the date an ad unlocked the selection limit, and delivery state in Google's Firebase. We also handle settings and delivery state for post-visit messages.

For Live Activities, the server handles a session identifier, selected facility, language, expiry time and notification tokens used for updates. Delivery uses services including Firebase Cloud Messaging and Apple's push notification service.

Stopping notifications or a Live Activity does not immediately erase all saved settings or delivery history needed for later use.

3. Location

With your permission, the app obtains your location while it is in use to calculate facility distances and sort by proximity. These distance calculations happen on your device. This feature does not send your current coordinates to our notification server.

You can change location permission in your OS settings. Features that do not need location, such as wait time lists, remain available without permission. If you open a map or another external service, that service's privacy policy applies.

4. Advertising

We use Google AdMob (Google Mobile Ads SDK) to serve ads, measure their performance and prevent misuse. Google's SDK may process your IP address, approximate location inferred from it, device identifiers such as an advertising ID, ad views and interactions, interactions with the app, and crash and performance information.

The information processed and ads shown depend on OS permissions, ad preferences, region and consent status. Choosing non-personalized ads or declining tracking does not stop all processing needed to serve ads.

5. Diagnostics and usage

Firebase Crashlytics processes error and crash details, device, OS and app information at the time of a failure, and identifiers distinguishing installations. We use this information to investigate problems and improve stability.

Google Analytics for Firebase and Firebase Performance Monitoring may process usage such as app launches, app-instance identifiers, device information, and app startup and network timing information. We use this to understand usage and improve quality.

6. Contact messages and this website

If you contact us by email, a contact form or X, we use your contact details, message and any attachments to respond and investigate the issue. Please do not send passwords, notification tokens or other secrets.

This support website does not include advertising or analytics scripts. The hosting provider may process IP addresses and access information to deliver pages and operate the site securely. External forms and linked sites have their own policies.

7. Service providers and disclosure

We use services including Google's Firebase and AdMob and Apple's notification service for infrastructure, notifications, advertising and quality improvement. These providers process information under their service terms. Information may be processed outside your country of residence, depending on server locations and other factors.

We may also disclose information where permitted by law, including legal requirements, protection of life or safety, and outsourced processing. See Google's Privacy Policy, Firebase's privacy information and Apple's Privacy Policy for details of their practices.

• Google Privacy Policy
• Firebase privacy information
• Information used for Google ads
• Apple Privacy Policy

8. Retention and deletion

You can delete Memories records using the app's delete controls. Records may also be lost when the app or device data is deleted. Manage any information remaining in OS backups using the OS provider's tools.

Server-side settings and delivery information are retained as needed to provide alerts, retain preferences, prevent misuse and investigate problems. Expired Live Activity session records are subject to periodic cleanup. Stopping alerts or deleting the app does not delete all server-side information.

Retention by external services also depends on their terms and settings. Contact us below to request access, correction, deletion or restriction of use. We will respond under applicable law to the extent we can identify the information and verify your identity.

9. Your settings

You can change notification and location permissions in OS settings and ad preferences from the app's Support screen. Google's privacy options are available where required by your region or consent status. On iOS, you can change tracking permission in OS settings.

Tracking permission and ad preferences do not act as a single switch for all processing by external services, such as crash reporting. Please contact us if you have questions about how information is handled.

10. Security and policy changes

We work to manage information securely, including limiting access to those who need it. We will update this page when features or information handling change and announce material changes in the app or on the support website. We will obtain consent or take other steps where required by law.